Empowered People

Employee Safety

Our people are UPS’s most important asset. Which is why ensuring their health, wellness and safety is engrained in our culture – it’s a part of who we are. We invest millions of dollars in health and safety training every year, because we want UPSers to make it home – their most important stop of the day – safely.

To improve the health and safety of employees, UPS developed the Comprehensive Health and Safety Process (CHSP) in 1995. Now there are more than 3,300 CHSP committees at UPS facilities around the world. They conduct facility and equipment audits, lead training programs, perform work practice and behavior analysis and recommend process and equipment changes. As a result of their efforts, lost time injuries have been reduced by 35 percent since 2006.

Based on driver and package handler suggestions, facility and equipment improvements have also been made, such as designing ergonomic handheld computers for drivers and changing the layout of new buildings have made it less tedious to move 16 million packages each day.

Circle of Honor

In addition to health and wellness, road safety is an important part of how we operate every day at UPS. Driving can be a dangerous task if distractions arise, so our drivers are trained to stay focused no matter what is happening around them.

Our 7,221 Circle of Honor members are proof that the system is working. Each of them has driven for 25 years or more without an avoidable auto accident, and together they’ve logged more than 5.3 billion miles on the road. The 1,519 members inducted in 2013 consider it an honor to help make the streets safer for everyone around them.

For many drivers, 25 years is just the beginning. In 2013, Thomas Camp reached 51 years of accident-free driving with UPS. Another 394 members have gone 35 years or more without incident. As a whole, the Circle of Honor is responsible for a total of 198,000 years of safe driving.

Safety Training

How do UPSers get to be so safe? A whole lot of training. Last year we invested over three million hours into more than 180 safety-training courses for employees. Many of these industry-leading courses are taught by certified management trainers on an annual and periodic basis.

For example, UPS tractor-trailer drivers receive 80 hours of computer-based and on-road training before operating equipment. UPS pilots receive robust training upon hire, as well as recurrent training every year. And our package car drivers receive hours of classroom and on-road training to ensure they master UPS’s safe driving methods in theory and in practice.

As our drivers’ needs change, so do the ways we address them. When we realized that new cohorts of drivers tend to learn differently than earlier generations, we responded with an updated training approach based on the way young people learn in a world of video games and smart phones.

With the aid of a $1.8 million grant from the Department of Labor, and in collaboration with MIT, Virginia Tech and the Institute for the Future, we built a high-tech, next-generation training facility called UPS IntegradTM. The facility records trainees participating in 3-D simulations and webcasts so they’re able to see their own driving skills in action. The simulator takes trainees through a replica outdoor city with real streets, signs, sidewalks and commercial and residential delivery and pickup sites. Results show a sharp increase in driver proficiency, including a reduction in first-year injuries and auto accidents.