Empowered People

Employee Safety

Our people are UPS’s most important asset. Which is why ensuring their health, wellness and safety is engrained in our culture – and it is also a key part of our new goals and KPIs. Two are focused on employee safety with targets for the year 2020:

  • A one percent improvement to our industry-leading Lost Time Injury Frequency, and to seek fewer injuries per every 200,000 hours worked.
  • A three percent improvement to our low auto accident frequency, the number of auto accidents per 100,000 driver hours.

We invest millions of dollars in health and safety training every year, including over $194 million in 2016, because we want UPSers to make it home safely– their most important stop of the day.

To improve the health and safety of employees, UPS developed the Comprehensive Health and Safety Process (CHSP) in 1995. Now there are more than 3,450 CHSP committees at UPS facilities around the world. They conduct facility and equipment audits, lead training programs, perform work practice and behavior analysis and recommend process and equipment changes.

Based on driver and package handler suggestions, facility and equipment improvements have also been made so it is less tedious to move 19.1 million packages each day. Examples of these improvements are designing ergonomic handheld computers for drivers and changing the layout of new buildings.

Patrick David's Circle of Honor Success

In addition to health and wellness, road safety is an important part of how we operate every day at UPS. Driving can be a dangerous task if distractions arise, so our drivers are trained to stay focused no matter what is happening around them.

Our 10,504 Circle of Honor members are proof that the system is working. Each of them has driven for 25 years or more without an avoidable auto accident, and together they’ve logged have logged 14 billion miles of safe driving, enough miles to circle the earth at the equator 562,000 times. The 1,582 members inducted in 2017 consider it an honor to help make the streets safer for everyone around them. The number of active Circle of Honor drivers is the most in company history and includes 83 new members from Canada, U.K., France, Germany, and the Netherlands.

For many drivers, 25 years is just the beginning. Of all Circle of Honor members, 739 have been accident-free for 35 or more years, with 126 of those having driven more than 40 years without an accident. Thirteen drivers have eclipsed the 45-year safe driving mark.  UPS’s longest-tenured safe driver in 2017 is Livonia, Michigan package car driver Thomas Camp, who has now driven for more than half a century – 55 years – and delivered more than 5 million packages without an accident.

Safety Training


How do UPSers get to be so safe? A whole lot of training. In 2016, we invested more than $834.5 million on training. Many of these industry-leading courses are taught by certified management trainers on an annual and periodic basis.

For example, UPS tractor-trailer drivers receive 80 hours of computer-based and on-road training before operating equipment. UPS pilots receive robust training upon hire, as well as recurrent training every year. And our package car drivers receive hours of classroom and on-road training to ensure they master UPS’s safe driving methods in theory and in practice.

As the needs of our drivers change, so do the ways we address them. When we realized that new cohorts of drivers tend to learn differently than earlier generations, we responded with an updated training approach based on the way young people learn in a world of video games and smart phones.

During 2016, we focused a significant amount of our training on providing employees with skills that empower and enable optimal performance. Enhancements during the year included expansion of UPS Integrad® training centers to West Boylston, Massachusetts, and Cologne, Germany — our first UPS Integrad® site outside the United States.

UPS Integrad training centers provide drivers and their direct supervisors with experiential training, modeled on the philosophy of “teach me, show me, let me.” The program uses a mixture of 3-D computer simulations, webcast learning modules, and traditional classroom instruction to complement hands-on safety, delivery, and customer service training in a controlled environment.