Empowered People

Employee Safety

Our people are UPS’s most important asset. Which is why ensuring their health, wellness and safety is engrained in our culture – it’s a part of who we are. We invest millions of dollars in health and safety training every year, because we want UPSers to make it home safely– their most important stop of the day.

To improve the health and safety of employees, UPS developed the Comprehensive Health and Safety Process (CHSP) in 1995. Now there are more than 3,300 CHSP committees at UPS facilities around the world. They conduct facility and equipment audits, lead training programs, perform work practice and behavior analysis and recommend process and equipment changes. As a result of their efforts, lost time injuries have been reduced by 35 percent since 2006.

Based on driver and package handler suggestions, facility and equipment improvements have also been made, such as designing ergonomic handheld computers for drivers and changing the layout of new buildings have made it less tedious to move 18.3 million packages each day.

Circle of Honor

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In addition to health and wellness, road safety is an important part of how we operate every day at UPS. Driving can be a dangerous task if distractions arise, so our drivers are trained to stay focused no matter what is happening around them.

Our 8,703 Circle of Honor members are proof that the system is working. Each of them has driven for 25 years or more without an avoidable auto accident, and together they’ve logged more than 5.3 billion miles on the road – enough to travel to Mars and back 19 times. The 1,613 members inducted in 2015 consider it an honor to help make the streets safer for everyone around them. In 2015, 50 of the Circle of Honor inductees were women, including our first ever Latin American female inductee, Marlene Nazario, a package car driver from Mayaguez, Puerto Rico.

For many drivers, 25 years is just the beginning. In 2015, Thomas Camp reached 53 years of accident-free driving with UPS. During 2014, Ginny Odom became the first female UPS driver to reach the 40-year safe driving milestone. Another 514 members have gone 35 years or more without an incident. As a whole, the Circle of Honor is responsible for a total of more than 245,000 years of safe driving.

Safety Training

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How do UPSers get to be so safe? A whole lot of training. In 2015, we invested approximately US$844.9 million on training. Female employees received an average of 29.0 hours of training and male employees received 30.1 hours. Many of these industry-leading courses are taught by certified management trainers on an annual and periodic basis.

For example, UPS tractor-trailer drivers receive 80 hours of computer-based and on-road training before operating equipment. UPS pilots receive robust training upon hire, as well as recurrent training every year. And our package car drivers receive hours of classroom and on-road training to ensure they master UPS’s safe driving methods in theory and in practice.

As the needs of our drivers change, so do the ways we address them. When we realized that new cohorts of drivers tend to learn differently than earlier generations, we responded with an updated training approach based on the way young people learn in a world of video games and smart phones.

During 2015, we focused a significant amount of our training on providing employees with skills that empower and enable optimal performance. Enhancements during the year included expansion of UPS Integrad® training centers to three new locations in Menlo Park, California; McKinney, Texas; and Atlanta, Georgia.

UPS Integrad training centers provide drivers and their direct supervisors with experiential training, modeled on the philosophy of “teach me, show me, let me.” The program uses a mixture of 3-D computer simulations, webcast learning modules, and traditional classroom instruction to complement hands-on safety, delivery, and customer service training in a controlled environment.