A Transformative Strategy for a Changing World
From delivering packages between cities to transporting freight across borders, UPS is a critical player in facilitating global trade and supporting the world economy. With three percent of global gross domestic product (GDP) flowing through our network every day, we are a key part of our customers’ supply chains, helping businesses reach new markets, and enabling economic development.
But the world is changing fast, and we do not take this leadership position for granted. We’ve earned our leadership role as a result of more than 112 years of embracing innovation, being first-movers in nascent marketplaces, and making our competitors chase and copy our bold moves. Simply put, we’ve understood that there’s a reason our windshields are bigger than our rearview mirrors, and we’ve always embraced the future.
Today, we’re managing the impact of new competitors, as well as megatrends such as e-commerce, urbanization, technological innovation, and climate change that are fundamentally shifting markets and everyday life. Our biggest threat? A status quo mindset that inhibits new thinking and industry-leading, category-creating innovation.
To continue advancing our industry leadership, we embarked on a journey more than a year ago to transform nearly every aspect of our business, from leadership and culture, to operations and our go-to-market strategy. By embracing megatrends shaping the future, we are not only improving our operational efficiency, but also creating more sustainable practices that will strengthen our business in a changing world.