Customer First

Making Deliveries More Sustainable Than Ever

As e-commerce transforms the experience of buying and selling goods, consumer expectations are changing rapidly. Today’s consumers desire not only faster delivery, but also more options and information about when and where their orders will arrive. To help sellers keep up with these demands, UPS announced several service enhancements that not only improve convenience and control for consumers and small- and medium-sized businesses (SMBs), but also reduce the environmental impact of deliveries. Centralized pickup and drop-off locations, coupled with route optimization technology, reduce the number of delivery stops our drivers make, which decreases fuel usage and emissions.

We have expanded the UPS Access Point® network, partnering with leading retailers across the U.S. to offer a secure location to drop off and receive packages. UPS Access Point locations are an ideal delivery option for customers to safely receive packages during convenient business hours if they won’t be home.

We also integrated the UPS Access Point network with the longstanding UPS My Choice® service for home. The UPS My Choice service for home allows consumers to track and manage multiple package deliveries, receive real-time alerts, and reroute or reschedule deliveries as needed. The service has more than 67 million members worldwide.

Building on the marked success of the UPS My Choice service for home, the UPS My Choice service is now available for businesses. UPS My Choice service for business tailors this industry-first platform to the unique needs of SMBs, offering an internet-based tracking dashboard; advance delivery notifications, including day-before and day-of delivery notifications; and estimated time of delivery within two-hour windows for the majority of U.S. postal codes. UPS My Choice service for business, available at no charge, helps SMBs save time and money while improving customer service.

UPS Access Point® Expansion

40,000

UPS Access Point locations globally

67 million+

UPS My Choice® members worldwide

92%

of U.S. consumers now have a UPS Access Point location within five miles of home

UPS Access Point® Expansion

40,000

UPS Access Point locations globally

67 million+

UPS My Choice® members worldwide

92%

of U.S. consumers now have a UPS Access Point location within five miles of home

We also integrated the UPS Access Point network with the longstanding UPS My Choice® service for home. The UPS My Choice service for home allows consumers to track and manage multiple package deliveries, receive real-time alerts, and reroute or reschedule deliveries as needed. The service has more than 67 million members worldwide.

Building on the marked success of the UPS My Choice service for home, the UPS My Choice service is now available for businesses. UPS My Choice service for business tailors this industry-first platform to the unique needs of SMBs, offering an internet-based tracking dashboard; advance delivery notifications, including day-before and day-of delivery notifications; and estimated time of delivery within two-hour windows for the majority of U.S. postal codes. UPS My Choice service for business, available at no charge, helps SMBs save time and money while improving customer service.

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