Crunching the Numbers on Safety
As UPS grows, we have more drivers on the road and more package handlers working in sortation facilities. While UPS provides comprehensive training and robust safety programs, this increased complexity brings increased safety risks. To better understand the scope and underlying causes of these risks, we assembled data from 2013 to 2017 to see what factors affected the likelihood of vehicle crashes and days away, restricted, or transferred (DART) incidents. Some findings confirmed our assumptions, while others took us by surprise:
- Long work days. Routes that result in work days longer than a center’s average dispatch time can be an indicator for higher risk of auto crashes and DART incidents. We aim to ensure dispatch times are more uniform.
- New employees. Employees who have been with UPS for less than one year are more likely to be involved in a safety incident than more experienced ones. To decrease this risk, we are expanding safety training as part of the onboarding process.
- Management turnover. Turnover of managers and supervisors is another predictor of DART and crash rates. This underscores the importance of retaining talented people who want to grow with UPS.
- Automation. As we implement automation technology, UPSers may be deployed to more complex jobs. We provide targeted training for those roles in an effort to prevent increased DART incident rates.
UPS has shared these findings with leaders across our operations. Using an analytics model created in partnership with Liberty Mutual, teams can explore other predictors of safety performance and build health and safety strategies driven by data.