Spreading Positivity, One Delivery at a Time
When Jenny Rosado started her career with UPS, deliveries were tracked on clipboards and modern power steering was still years in the future. More than 30 years later, this Circle of Honor delivery driver reflects on what’s changed—and what keeps her at UPS.
I started at UPS back in 1989. I had taken a semester off from college and my intention was to go back and finish. Then, I happened to meet a friend who said, “Why don’t you come to UPS?” I planned to do it for a few months, but soon I realized that school wasn’t the path for me. I never looked back.
Thirty-one years later, it’s amazing how much things have changed here. Technology is one of the most obvious ways—for example, dispatchers used to contact us using pagers or leave messages at certain pickup spots. Now, we have tools like the DIAD [Delivery Information Acquisition Device] that keep us connected at all times.
Jenny Rosado joined the Hi Ho team to participate in the “Kids Meet a UPS Driver” episode.
I’m also proud of how much UPS’s focus on safety has evolved. Every morning, supervisors hold prework communication meetings, or PCMs, with drivers before they head out on their daily routes. In the past, these meetings were the same day after day, and drivers would often tune them out. I help write PCMs now and always remind drivers that their last stop is home. I also make sure that the topics we cover are different each day. One day could be about safely turning corners. Another could be about slips and falls. Since doing this, I’ve noticed that more people are attending and paying attention because there’s always something more to learn.