People Led

Spreading Positivity, One Delivery at a Time

When Jenny Rosado started her career with UPS, deliveries were tracked on clipboards and modern power steering was still years in the future. More than 30 years later, this Circle of Honor delivery driver reflects on what’s changed—and what keeps her at UPS.

I started at UPS back in 1989. I had taken a semester off from college and my intention was to go back and finish. Then, I happened to meet a friend who said, “Why don’t you come to UPS?” I planned to do it for a few months, but soon I realized that school wasn’t the path for me. I never looked back.

Thirty-one years later, it’s amazing how much things have changed here. Technology is one of the most obvious ways—for example, dispatchers used to contact us using pagers or leave messages at certain pickup spots. Now, we have tools like the DIAD [Delivery Information Acquisition Device] that keep us connected at all times.


Jenny Rosado joined the Hi Ho team to participate in the “Kids Meet a UPS Driver” episode.

I’m also proud of how much UPS’s focus on safety has evolved. Every morning, supervisors hold prework communication meetings, or PCMs, with drivers before they head out on their daily routes. In the past, these meetings were the same day after day, and drivers would often tune them out. I help write PCMs now and always remind drivers that their last stop is home. I also make sure that the topics we cover are different each day. One day could be about safely turning corners. Another could be about slips and falls. Since doing this, I’ve noticed that more people are attending and paying attention because there’s always something more to learn.


Jenny Rosado joined the Hi Ho team to participate in the “Kids Meet a UPS Driver” episode.


Generosity by Example

The Jim Casey Community Service Award is presented each year to a UPS employee who exemplifies UPS’s core value of giving back to our communities. This year’s winner is Mary Okada, Global Business Services Customer Service Manager for UPS Japan. Mary’s service is not limited to any one community. She volunteers at Family House, which is in Tokyo where she’s currently based, and has also led disaster relief efforts in Nepal and her home country of the Philippines. Watch this video to see how Mary inspires her fellow employees with her compassionate spirit.

Besides writing PCMs, I help mentor and encourage other drivers, especially newer ones. That means not only training them to work safe, but also boosting their confidence. When my coworkers are frustrated, I do what I can to bring them along. A few days a week, I send out either a positive quote or a question of the day—my way of helping drivers be more aware of their feelings and start their days off on the right foot.

Many people think that being a package car driver is a lonely job. But I’m a real people person, and going on the road and meeting people is one of the reasons I love this work. I’ve been doing the routes I have now for about eight years, and some of my customers are really like friends and family. One of my favorite things is when I see a customer who I can tell is in a bad mood, and I can just flip their whole mindset and change it into something positive. It’s nice to interact with different people and get to see how other people live and think.

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