Customer First

Driving Solutions for Sustainable Shipping

Customers often want to make their shipping more environmentally sustainable, but often are unsure which move to make. We offer a range of solutions that customers can choose to ensure a lower-carbon journey.

Circular Solutions

Start Here: Choose UPS

We deploy initiatives to lower the CO2e emissions of our global logistics network. By simply choosing UPS, packages travel a more sustainable journey.


  • Alternative fuel & advanced technology fleet
  • Global, integrated, and optimized logistics network
  • Use of carbon-efficient transportation modes, such as rail, sea, and cargo bikes
  • Route optimization to ensure more efficient delivery
  • Green building certifications and renewable energy for facilities

Next Step: Choose Sustainable Solutions

We provide solutions that offset carbon emissions entirely or lower them through more efficient trips that optimize routes and/or increase package density.


  • Carbon impact analysis
  • UPS carbon neutral shipping
  • UPS My Choice® service for home
  • UPS My Choice® service for business
  • UPS Access Point® network
  • UPS Smart Pickup® service1
  • UPS Synchronized Delivery service2
Circular Principles
Circular Initiatives

The Extra Mile: Choose to Collaborate

We work with customers to measure and manage the carbon emissions of their shipping and to design more sustainable packaging.


  • Supply chain optimization analysis
  • UPS Co-Innovation workshops
  • Eco Responsible packaging program
  • Packsize on-demand packaging3
  • 1Currently available in the U.S., the U.K., and Germany
  • 2Currently available in the U.S.
  • 3Currently available in the U.S. and Europe

Additional Customer First Stories:

Making Deliveries More Sustainable Than Ever

See how UPS is improving convenience and sustainability of e-commerce deliveries for consumers and small businesses.

Read More

Delivering When It Matters Most

The demands and constraints posed by COVID-19 have created a significant logistics challenge—one that UPS is uniquely positioned to tackle.

Read More

All Hands on Deck for Expo 2020 Dubai

As the official logistics partner of Expo 2020 Dubai, UPS is an important player in the lead-up to this major global event.

Read More