People Led

Helping Employees Help Each Other

Dionis Cochrane knows how to bring out the best in people and inspire them to capitalize on individual strengths when working toward common goals. The North Atlantic District Operations Business Manager has been with UPS for more than 16 years. Early in her career, she was tapped to participate as a mentee in a pilot program she later learned was the cornerstone of the Women’s Leadership Development Business Resource Group (BRG) in the North Atlantic District. It wasn’t long before she emerged as a leader. “We were invited to give feedback to the coordinator of the program on how it was going and what else we wanted to get out of it,” Dionis says. “It was a two-way street: it allowed us to be really open about challenges we faced in our careers and it ultimately helped shape what the Women’s BRG later became.”

“The same talent pool I pull from to help me personally with my challenges, UPS can use to drive sales.”

Dionis

The open format mentoring program is still in place today, with each mentor-mentee team deciding together on a relationship that works best for them. Dionis now sits on the other side of the table, with five formal mentees and a host of UPS women who look to her for guidance and leadership. Dionis has spearheaded roundtable events with the Red Shoe Movement, an organization that helps companies like UPS facilitate platforms that allow women to share ideas and concerns in a small-group setting. She has also helped organize ride-alongs with UPS drivers to support sales efforts and events in partnership with Dress for Success, which provides professional attire to women in need.

When the North Atlantic District wanted to start a BRG specifically for Women in Operations (WIO), they knew exactly who to call. Dionis had recently taken a rotation into operations, where she learned some of the unique challenges that these employees face—including barriers to participating in a BRG. “When WBRGs had events, people from operations would want to participate, but often couldn’t because of their shift timing,” says Dionis. “This meant that they were missing out on the development opportunities that we were offering.”

WIO organizes programming that better meets their needs. Dionis helped kick off WIO during Women’s History Month with a campaign focused on establishing lactation areas in operations facilities for women returning to work after maternity leave. From Dionis’s standpoint, the more people involved in BRGs, the better. “Being part of a BRG gives you a sense of community at work. You always have those go-to people that you can bounce ideas off of when you’re facing a challenge.” Those benefits also create business value for UPS. “The same talent pool I pull from to help me personally with my challenges, UPS can use to drive sales. Whenever there are people aligned on a common mission, there’s nothing we can’t accomplish.

The open format mentoring program is still in place today, with each mentor-mentee team deciding together on a relationship that works best for them. Dionis now sits on the other side of the table, with five formal mentees and a host of UPS women who look to her for guidance and leadership. Dionis has spearheaded roundtable events with the Red Shoe Movement, an organization that helps companies like UPS facilitate platforms that allow women to share ideas and concerns in a small-group setting. She has also helped organize ride-alongs with UPS drivers to support sales efforts and events in partnership with Dress for Success, which provides professional attire to women in need.

When the North Atlantic District wanted to start a BRG specifically for Women in Operations (WIO), they knew exactly who to call. Dionis had recently taken a rotation into operations, where she learned some of the unique challenges that these employees face—including barriers to participating in a BRG. “When WBRGs had events, people from operations would want to participate, but often couldn’t because of their shift timing,” says Dionis. “This meant that they were missing out on the development opportunities that we were offering.”

WIO organizes programming that better meets their needs. Dionis helped kick off WIO during Women’s History Month with a campaign focused on establishing lactation areas in operations facilities for women returning to work after maternity leave. From Dionis’s standpoint, the more people involved in BRGs, the better. “Being part of a BRG gives you a sense of community at work. You always have those go-to people that you can bounce ideas off of when you’re facing a challenge.” Those benefits also create business value for UPS. “The same talent pool I pull from to help me personally with my challenges, UPS can use to drive sales. Whenever there are people aligned on a common mission, there’s nothing we can’t accomplish.

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Growth Through Diversity & Inclusion

“UPS’s approach to diversity and inclusion is rooted in connecting and empowering employees, customers, suppliers, and communities for success,” says Eduardo Martinez, UPS Chief Diversity & Inclusion Officer and President, The UPS Foundation. “Embracing the dynamics of different backgrounds, experiences, and perspectives to propel our growth helps drive faster innovation, better solutions, and greater value. There’s a business reason for embracing diversity and inclusion, as much as there is a social justice reason.”

One way we’re fostering diversity at UPS is through the new Diversity & Inclusion Horizon Award, which was created to recognize a UPS business unit that embraces a diverse workforce and practices inclusion to drive growth and innovation.

The inaugural award was presented at UPS’s 2019 Management Conference to a cross-functional Action Learning Team that has been working to increase diversity and inclusion in UPS’s Asia Pacific Region since 2015. Ross McCullough, President, Asia Pacific Region President; Billie Tan, Vice President, International Sales; and Michelle Ho, President, China District (all pictured below) accepted the award.

External Recognition for UPS’s Diversity & Inclusion Efforts

  • 100 Percent Score on Corporate Equality Index Human Rights Campaign
  • 2019 Corporate Award Executive Leadership Council
  • 2019 Corporate Partner of the Year Hispanic Scholarship Fund
  • 2019 Best-of-the-Best Corporations for Inclusion National Business Inclusion Consortium
  • Winner, 2019 BRG Challenge National LGBT Chamber of Commerce

To learn more about UPS’s sustainability awards and recognitions, visit ups.com/sustainability.

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